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Ordering & Payment
How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options as listed at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of purchase. Contact our support team immediately for assistance.
Shipping & Delivery
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Do you ship internationally?
Yes, we offer worldwide shipping. Additional customs duties or taxes may apply depending on your location.
How long does shipping take?
Delivery times vary based on your location and selected shipping method. Standard shipping takes approximately 5 - 7 days.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Returns & Refunds
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What is your return policy?
We accept returns for defective or damaged items within 24 hours of delivery. Please contact us with proof of damage to initiate a return.
How do I request a refund?
Once your return is approved, we will process a refund to your original payment method within 7 business days.
Products & Safety
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Are your DIY kits safe for children?
Yes! Our DIY kits are made with non-toxic, child-safe materials and comply with safety regulations.
What age groups are your craft kits suitable for?
Our kits are designed for various age groups. Each product includes an age recommendation for guidance.
Do you offer bulk or wholesale purchases?
Yes! We provide bulk purchasing options for schools, events, and businesses. Contact us for wholesale inquiries.
Customer Support
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How can I contact customer service?
You can reach us via email at info@artocean.store or through our contact form on the website.
Do you offer gift packing?
Yes! We offer gift packing that can be purchased and sent to your loved ones.